Growth & Culture50+ Ecommerce Survey Questions To Ask in 2023
If you want to start conducting ecommerce surveys, here's a curated list of 50+ questions, divided into different sections. These will help you identify customer pain points, identify new growth opportunities, and more.
Inside Help ScoutQuarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
Introducing the newest updates to the Help Scout platform! AI to quickly summarize conversation threads, Tags organizational enhancements, and more!
Growth & Culture29 Ecommerce Tools to Scale Your Business in 2023
We've curated a list of the top ecommerce tools you need to know about in 2023. These tools have been hand-picked to help you streamline your operations, improve your marketing efforts, enhance customer service, and ultimately, drive more revenue for your business.
Inside Help ScoutHelp Scout’s AI Is at Your Service
AI won’t replace customer support teams, it'll make their jobs easier. Learn more about AI in Help Scout and how our new AI-powered features will enable customer support teams to take their service to the next level.
Inside Help ScoutWe’ve Changed Our Minds About AI in Customer Service
Learn how and why AI is coming to Help Scout! Recent progress in AI, particularly the arrival of large language models and ChatGPT, have had us rethinking our approach to the value and application of AI in customer service.
Customer ServiceHelp Scout + AI = Better Customer Support
Watch the webinar to learn how and why Help Scout’s new AI features will help you deliver better service to your customers.
Growth & Culture30 Key Ecommerce KPIs & Performance Metrics to Track
By tracking key ecommerce metrics and KPIs, you’ll cultivate a thriving business, enhance customer experiences, and propel growth.
Customer ServiceWill AI-Powered Customer Service Replace Your Job?
AI has many customer service applications, but that doesn’t mean it will replace human service. Here's a look at what that means.
Growth & CultureHow to Automate Your Ecommerce Business the Right Way
By automating various aspects of your online store, you can save time, reduce errors, and scale your business more effectively.
Customer ServiceBuilding a Customer-Centric Ecommerce Business: The Complete Guide
All the resources you need to build an ecommerce business that attracts and retains loyal customers through best-in-class service.
Customer ServiceThe 8 Best Customer Service Mobile Apps (Features + Pricing)
Looking for the best customer service mobile apps so your team can answer customer questions on any device? Here are the top mobile apps for customer service.
Inside Help ScoutHow Castiron Helps Thousands of Customers With a Two-Person Support Team
Learn about Castiron's success using Help Scout.
Customer ServiceAttract, Delight, Repeat: How To Turn Ecommerce Buyers Into Repeat Customers
Watch the webinar recording to learn how exceptional customer service can drive repeat ecommerce customers.
Customer ServiceThe 5 Best HIPAA-Compliant Live Chat Messaging Apps
Do you want to provide live chat support on your website for current or prospective patients? Stay HIPAA-compliant with these live chat apps.
Customer ServiceComparing SaaS and Ecommerce Support
Whether you are building out a new support team or trying to enhance your existing service delivery, this article will help you level up your team by understanding the differences between ecommerce and saas support.
Customer ServicePaid SaaS Support: How To Offer It and Why It Matters
Transitioning to a paid, profit-making support model can be tricky, but with a little thought and some simple calculations, you can directly prove your value to the business and enjoy increased influence and impact. Here’s how to do it.
Inside Help ScoutHow BombTech Golf Increased Customer Satisfaction as Their Business Scaled
Learn about BombTech Golf's success with Help Scout.
Inside Help ScoutQuarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
Introducing the newest updates to the Help Scout platform! Facebook Messenger channel app, restricted Docs, a brand new Docs editing experience, importing capabilities, and more.
Customer ServiceFacebook Messenger for Customer Service: The Basics
Thinking about using Facebook Messenger for customer service? Learn the basics and check out 10 tools to help you get the most out of the channel.
Inside Help ScoutCharting the Course of an Unexpected Career
There’s no one path to a role at Help Scout, and the result is a stronger team.
Customer ServiceUnlocking the Power of Customer Feedback with Microsurveys
Join us on April 12th to learn how to capture feedback from your customers using Help Scout's variety of microsurveys, including NPS, multiple choice, text forms, and more.
Customer ServiceHow To Optimize Your Support Strategy for Messaging Channels
It’s easy to add a new messaging support channel, but can your business deliver high-quality service through that channel at sufficient scale? Here are some ways in which you can make it happen.
Customer Service8 Customer Success Software Tools to Encourage Growth
Need a better way to monitor customer health? Here are 8 customer success software platforms to help you reduce churn and encourage growth.
Customer ServiceChoosing the Best Customer Communications Management Software
Managing customer interactions across an organization isn’t easy, but customer communications management software can help! Here are seven great tools to try.
Inside Help ScoutFriday Notes Keep Us on the Same Page
Help Scout’s CEO shares a weekly written message to clarify his own thinking and unite a globally distributed team.
Inside Help ScoutDeliver a Seamless Support Experience with Messenger in Help Scout
Connect your company’s Facebook Messenger account to Help Scout to better manage customer conversations across multiple channels.
Customer ServiceCustomer Engagement Software: 12 Tools to Try in 2023
Building great customer relationships can be tough! Here are 12 customer engagement software tools to help you better connect with customers.
Customer ServiceBeyond Tickets: How Support Teams Impact Revenue (Featuring Litmus and Close)
Join us for a webinar on March 9 at 2pm ET where Litmus, Close, and Help Scout chat about how customer support teams can drive new business, improve customer retention, and deepen brand engagement.
Customer ServiceArtificial Integrity: Trust, AI, and Customer Service
Every interaction with a customer is equally an opportunity to grow trust or a chance to destroy it. So we should be very thoughtful about the introduction of artificial intelligence into customer service scenarios beyond the most limited forms.
Customer ServiceMake Customer Support a Team Sport with Light Users
Help Scout's light users make it easy to collaborate on customer conversations and extend knowledge by bringing in other teams that have the answers, without having to use additional tools.
Customer ServiceTap Into Revenue in the Queue With Light Users
Don’t miss out on revenue opportunities hiding in your support queue. Add sales, marketing, and account management into Help Scout as light users and tap into new revenue potential.
Customer ServiceThe 11 Best SaaS Knowledge Base Platforms for 2023
A SaaS knowledge base is an easy way to get your documentation online fast. Learn the basics and discover 11 platforms that make the process a snap.
Growth & CultureInterviewing at Help Scout: The Insider Perspective
Are you interview ready? Check out these insights from Help Scout's Customers team to improve planning, sharing, and thoughtful reflection.
Customer ServiceHow to Get More Shoppers to Purchase with Messages
Watch the on-demand webinar to learn how Help Scout's Messages will help you drive sales in 2023.
Inside Help ScoutGo Ahead, Learn Something: How Help Scout Empowers Employee Growth
How Help Scout's Learn Something stipend supports team members' personal and professional growth.
Customer ServiceLeveling Up Your Support Toolkit: Using Messages in Help Scout
Join customer support expert Alison Groves to learn how Help Scout's Messages will help you retain customers in 2023.
Customer ServiceCustomer Support Tactic: Isolate the Backlog
When your support queues are long and the task at hand seems endless, it can be dispiriting for the team and unhelpful for your customers. Taking active steps to isolate and manage the backlog can get you back on track.
Inside Help ScoutSpikeball is a Help Scout User for Life: Here's Why
Learn why Spikeball switched from Zendesk and hasn't looked back.
Customer ServiceGoogle Groups Alternatives: 11 Great Options for Businesses
Google Groups can be useful for hobbyists, but it isn’t the best choice for businesses. Here are 11 Google Groups alternatives designed to help your business thrive.
Customer ServiceUsing ChatGPT for Customer Service
How ChatGPT — or other generative AI tools — can be used to help answer customer service queries and deliver better service. How good is ChatGPT and in what other ways could it be used in customer service situations?
Inside Help ScoutLitmus Boosts Customer Retention Rate by 26% with Help Scout
Learn how Litmus increased customer retention rate and efficiency by centralizing all customer communications with Help Scout.
Inside Help ScoutWhy Underground Printing Switched from Gmail to Help Scout
Learn why Underground Printing chose Help Scout to upgrade their customer support, and how they take advantage of the entire platform to serve customers.
Inside Help ScoutSpace and Support Help Working Parents Thrive
Meet Help Scout employees who are finding harmony as working parents.
Inside Help ScoutHow Ashesi University Created a School-Wide Support Center with Help Scout
Learn how Ashesi University centralized emails across all departments, launched a knowledge base, and scaled service with automations at an award-winning university.
Customer Service12 LiveChat Alternatives for Support Teams and Beyond
Not sure if LiveChat is the right chat platform for your team? Discover 12 LiveChat alternatives that might be a better fit.
Customer ServiceHow Distributed Customer Service Teams Improve Each Other’s Skills
More is caught than taught, they say. But when your colleagues are in different cities, or on different continents, it's harder to transmit knowledge. Here are some practical ways to bridge the gap.
Inside Help ScoutQuarterly Release Notes, Dec 2022: More Microsurveys, Message Styles, and More
Introducing the newest updates to the Help Scout platform! Microsurveys, new message styles, bug bashes, and more. Plus see what's coming up in our new docs editor and iOS app.
Inside Help Scout4 Message Styles and How to Use Them
Help Scout's Messages feature allows you to reach your customers in-app or on your website to share news and capture sentiment. Here are four message types and how you can use them.
Customer ServiceHelp Scout vs. Intercom: A Deep-Dive Comparison
Help Scout vs. Intercom: Trying to decide which one is right for your team? Click through to learn more about how the two platforms stack up.
Customer Service7 Predictions for Customer Service and Support in 2023
Here are 7 important trends that will affect your work in customer service and experience for 2023, from supply chain recovery to AI-driven productivity.
Inside Help ScoutTop Shelf Reads from Help Scout Leaders
Help Scout's leadership team shares books they've loved and learned from.
Customer ServiceHow To Tell if a Company Is Really Customer-Centric
Practical ways to tell the difference between a company that says it cares about customers and a company that’s truly built to be customer-centered.
Customer ServiceSupport Tactic: Fresh Eyes, Fresh Voice
When a conversation with a customer is not progressing toward a solution, it can be frustrating for everyone involved. Use this tactic to restore customer confidence and get things moving again.
Customer Service12 Response Templates for Tricky Customer Service Emails
Use these customer service response templates and examples to craft perfect replies to the trickiest emails your team receives.