Growth & Culture
Tips and advice for company founders and leaders on growing a thriving business and building an exceptional company culture.
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Growth & Culture50+ Ecommerce Survey Questions To Ask in 2023
If you want to start conducting ecommerce surveys, here's a curated list of 50+ questions, divided into different sections. These will help you identify customer pain points, identify new growth opportunities, and more.
Growth & Culture29 Ecommerce Tools to Scale Your Business in 2023
We've curated a list of the top ecommerce tools you need to know about in 2023. These tools have been hand-picked to help you streamline your operations, improve your marketing efforts, enhance customer service, and ultimately, drive more revenue for your business.
Growth & Culture30 Key Ecommerce KPIs & Performance Metrics to Track
By tracking key ecommerce metrics and KPIs, you’ll cultivate a thriving business, enhance customer experiences, and propel growth.
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Hiring & CultureView More Posts
Growth & CultureInterviewing at Help Scout: The Insider Perspective
Are you interview ready? Check out these insights from Help Scout's Customers team to improve planning, sharing, and thoughtful reflection.
Customer ServiceHow To Tell if a Company Is Really Customer-Centric
Practical ways to tell the difference between a company that says it cares about customers and a company that’s truly built to be customer-centered.
Inside Help ScoutSabbaticals in the Real World: How Help Scouters Are Using Their Time Away
Learn how Help Scouters are using their month-long sabbaticals to rest, relax, and recharge.
Leadership TipsView More Posts
Growth & Culture10 Practical Ways to Increase Team Productivity
Many support managers spend a ton of time trying to increase productivity. By shifting your focus from output to empowerment, you can create more efficiency at work.
Customer Service7 Best Practices To Boost Your Team Collaboration
Learn common blockers, benefits, and the best ways to improve your team collaboration across the board.
Growth & CultureThe Secret Art of Delegation
Learning how to delegate effectively — whether you’re delegating tasks, responsibilities, or decisions — is an important skill set at work.
Customer ServiceHow Support Teams Can Improve Customer Retention
Discover strategies support teams can use to combine high-quality, empathetic customer service with a deliberate focus on business growth.
Growth & CultureWhere to Start When Building a Customer Success Team
Customer success teams are the best way to ensure an excellent customer experience. Here's how and why you should build one for your company
Growth & CultureA Founder’s Guide to Building a Customer-Focused Company
Customer focus results in loyal customers, strategic decision making, & company growth. Learn how to foster customer focus in your business.